It is our intent to fully satisfy our customers. Given the poor nature and character of some, we apologize that we must require all returns comply with our admittedly strict Return Policy. We will make every attempt to make any and all legitimate claims for returns as smooth and painless as possible. Return Policy Earthawear™ online purchases may be returned within 30 days from the original purchase date. Items should be returned in unopened or original condition, with a copy of the packing slip or a copy of the original sales slip. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item to the original purchaser. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase. If you are the recipient of a gift, please provide your full name, shipping address, email address, original purchaser’s name, and original date of purchase (if available). Returns received more than 90 days after date of shipment to original purchaser may not be accepted and will be returned to sender. We hold sole rights to accept or reject gifted goods as returns that do not meet these return criteria. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. For Paypal refunds, please allow 7-10 business days for refund to show in your account. Returned shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Items returned requesting exchange will be subject to all applicable shipping charges. Shipping will be charged in the same manner as the original purchase and to the original purchaser unless otherwise arranged for and mutually agreed upon by purchaser and Us. If you are returning an item because it is damaged or defective, please comply with the following instructions: Detailed/specified notice must set forth as the basis of buyer’s claim. Buyer’s claim of damaged or defective goods must be made within 5 business days from receipt/delivery of goods. Failure to either notify Us within the stipulated period of time or to set forth specifically the basis of buyer’s claim will constitute grounds for irrevocable acceptance of the goods back to seller. Earthawear™ retains sole rights to judgment for replacement of, and/or refund of buyer’s original purchase price for goods, or rejection of said claim. We cannot accept COD returns. Instructions Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return. Send the item in similar or equivalent packaging as we used to ship it to you. Pack the item carefully so that it will not be damaged during the shipping process. Include a copy of the packing and/or sales slip. We will not be able to process a return for any shipment received without a packing and/or sales slip. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.